We’re recruiting for a Full-Time Administrator!

Job Title: Administrator
Department: Front of House/ Family Support Team
Reporting to: Operations Manager
Responsible for: none
Hours: Full-time, 37 hours per week. (Participation in additional ‘on-call’ hours is mandatory)
Salary: £19,000 starting salary

We have a fantastic opportunity available to join our Family Support Team. This is a full-time administrator role, 5 days per week (Monday to Friday). Industry experience is preferred but full training will be provided. Full UK driving license essential.

 

Key Role Outputs:

  • To be an ambassador for the Coles Brand ensuring an impeccable service for our customers
  • To provide a warm, empathetic, approachable and serene experience for every single customer
  • To sustain a good working relationship with key partners in the delivery of our service to meet our customers’ expectations
  • To promote and drive the business forward
  • To assist and support our families the ‘Coles Way’
  • To coordinate Front of House operations in order to fulfil the overall service requirements

 

Essential Job functions:

  • To ensure that policies, systems and processes are followed according to the operations manual
  •  To assist and participate in the delivery of front of house key functions, to include, customer enquiries, receiving of visitors and general administration
  • To collaborate with Funeral Directors and other key departments in the facilitation of funeral administration, to include, estimates, confirmations, funeral accounts, obituary notices, funeral stationery, processing of donations, flower orders etc
  • To receive, process and properly record all financial transactions and customer data in a safe and secure manner
  • To ensure that the Funeral Home is always presented in the highest possible standard
  • Participate in out of hours viewing duties as required
  • To provide administration cover at all company locations
  • Any other duties that supervising manager deems necessary in order to meet the needs of the business.

 

Essential requirements for the role:

  • Excellent administrative and IT skills
  • Ability to use all Microsoft Office applications with ease
  • Data input
  • Excellent numeracy and literacy skills
  • Attention to detail
  • Empathetic and compassionate manner
  • Good interpersonal skills
  • Full discretion required due to the confidential and sensitive nature of the business
  • Immaculate personal presentation and hygiene
  • Positive, respectful and approachable attitude

 

Apply today by emailing your CV and cover letter to claire@colesfuneraldirectors.co.uk