We’re recruiting for a Full-Time Administrator!
Job Title: Administrator
Department: Front of House/ Family Support Team
Reporting to: Operations Manager
Responsible for: none
Hours: Full-time, 37 hours per week. (Participation in additional ‘on-call’ hours is mandatory)
Salary: £19,000 starting salary
We have a fantastic opportunity available to join our Family Support Team. This is a full-time administrator role, 5 days per week (Monday to Friday). Industry experience is preferred but full training will be provided. Full UK driving license essential.
Key Role Outputs:
- To be an ambassador for the Coles Brand ensuring an impeccable service for our customers
- To provide a warm, empathetic, approachable and serene experience for every single customer
- To sustain a good working relationship with key partners in the delivery of our service to meet our customers’ expectations
- To promote and drive the business forward
- To assist and support our families the ‘Coles Way’
- To coordinate Front of House operations in order to fulfil the overall service requirements
Essential Job functions:
- To ensure that policies, systems and processes are followed according to the operations manual
- To assist and participate in the delivery of front of house key functions, to include, customer enquiries, receiving of visitors and general administration
- To collaborate with Funeral Directors and other key departments in the facilitation of funeral administration, to include, estimates, confirmations, funeral accounts, obituary notices, funeral stationery, processing of donations, flower orders etc
- To receive, process and properly record all financial transactions and customer data in a safe and secure manner
- To ensure that the Funeral Home is always presented in the highest possible standard
- Participate in out of hours viewing duties as required
- To provide administration cover at all company locations
- Any other duties that supervising manager deems necessary in order to meet the needs of the business.
Essential requirements for the role:
- Excellent administrative and IT skills
- Ability to use all Microsoft Office applications with ease
- Data input
- Excellent numeracy and literacy skills
- Attention to detail
- Empathetic and compassionate manner
- Good interpersonal skills
- Full discretion required due to the confidential and sensitive nature of the business
- Immaculate personal presentation and hygiene
- Positive, respectful and approachable attitude
Apply today by emailing your CV and cover letter to claire@colesfuneraldirectors.co.uk
