We have a fantastic opportunity available to join our Family Support Team. This is a full-time administrator role, 5 days per week (Monday to Friday). Industry experience is preferred but full training will be provided. Full UK driving license essential.

Key Role Outputs:

• To be an ambassador for the Coles Brand ensuring an impeccable service for our customers
• To provide a warm, empathetic, approachable and serene experience for every single customer
• To sustain a good working relationship with key partners in the delivery of our service to meet our customers’ expectations
• To promote and drive the business forward
• To assist and support our families the ‘Coles Way’
• To coordinate Front of House operations in order to fulfil the overall service requirements

Essential Job functions:

• To ensure that policies, systems and processes are followed according to the operations manual
•  To assist and participate in the delivery of front of house key functions, to include, customer enquiries, receiving of visitors and general administration
• To collaborate with Funeral Directors and other key departments in the facilitation of funeral administration, to include, estimates, confirmations, funeral accounts, obituary notices, funeral stationery, processing of donations, flower orders etc
• To receive, process and properly record all financial transactions and customer data in a safe and secure manner
• To ensure that the Funeral Home is always presented in the highest possible standard
• Participate in out of hours viewing duties as required
• To provide administration cover at all company locations
• Any other duties that supervising manager deems necessary in order to meet the needs of the business.

Essential requirements for the role:

• Excellent administrative and IT skills
• Ability to use all Microsoft Office applications with ease
• Data input
• Excellent numeracy and literacy skills
• Attention to detail
• Empathetic and compassionate manner
• Good interpersonal skills
• Full discretion required due to the confidential and sensitive nature of the business
• Immaculate personal presentation and hygiene
• Positive, respectful and approachable attitude

Apply today by emailing your CV and cover letter to claire@colesfuneraldirectors.co.uk