Meet Our Team
The Coles Teams
Independent and family-run, our award-winning team is dedicated to serving Cardiff’s diverse community.
Our core team is made up of funeral directors, funeral operatives, family support staff, chauffeurs and bearers, all of whom are trained to high industry standards set by the National Association of Funeral Directors.
Senior Leadership Team
Gareth Coles
CEO
With many years of experience within the funeral industry Gareth recognises that families need professional guidance with an empathetic approach. It is with this in mind that Gareth has set customer service levels at his extremely high expectations and truly has embedded his personal values within the business ethos.
Francesca Coles
Director & Head of Communications
Francesca is responsible for all internal and external communications and ensuring that our core values, customer focus and role as a community-aligned business are embedded in everything that we do.
Claire Robertson
Head of Operations
Claire is responsible for overseeing the daily operations of the business: from customer care and quality standards to internal management of staff and suppliers.
Leadership Team
Angela Thomas
Funeral Manager
Marc Thomas
Operative Manager
Funeral Directors
Carl Coles
Funeral Director
Sam Bird
Trainee Funeral Director
Neil McGuinness
Trainee Funeral Director
Sally Murphy
Trainee Funeral Director
Family Support Team
With you every step of the way from initial contact to after care, Coles’ experienced family support team offer personal guidance and trusted support. Their empathy knows no bounds, and they will help you to navigate this difficult time with bereavement support, funeral arrangements and much more, all tailored to you and your loved one.
Alex Coles
Phil Burke
Jude Davies
Sheree Gentles
Rebecca Hughes
Mari Hooper
Funeral Operatives
Richard Jennings
Adam Rowe
Brad Turner
Alan Gwyn
Jen Daye
Abby Strang
Gerald Davies
Darren Abdulla
Leah Powell
Careers at Coles Funeral Directors
At Coles Funeral Directors, we pride ourselves on being the most professional, independent, family run funeral directors serving Cardiff’s diverse community – and we are the first funeral business in Wales to have been accredited by the independent body, The Good Funeral Guide. We couldn’t do this without the support of our exceptional team. That’s where you come in…
