With You Every Step Of The Way.

Award-Winning, Family Run Funeral Directors

Our Locations

Rumney

792-794 Newport Road,
Rumney,
Cardiff,
CF3 4FH

Birchgrove

2-4 Heathwood Road,
Birchgrove,
Cardiff
CF14 4XE

Llandaff

98 Cardiff Rd,
Llandaff,
Cardiff
CF5 2DT

Examples of Plan Packages

Everyone has different needs when it comes to funeral planning, so we make sure the plans we offer are as flexible as possible. When you get in touch, we’ll be happy to discuss your funeral requirements and tailor a plan to suit you.

Funeral Notices, Tribute & Donations

We’ve partnered with Obituaries Online to help you, your family and friends express your grief and celebrate the life of your loved one. Through your loved one’s unique page, you can light a candle, upload a commemorative photo, register your attendance ahead of the funeral or make a donation to the charity chosen by the family. Simply click on the funeral home where your loved one is resting to get started.

We’re With You Every Step Of The Way

Dealing with a death can be overwhelming; we’re here for you, any time day or night. Simply get in touch and we’ll take your loved one into our care from home, hospital or nursing care, then guide you through the next steps. Together, we can arrange their funeral in a way that’s truly personal to them.

Trusted by our Customers

Frequently Asked Questions

Dealing with a sudden death

In the event of a sudden, unexpected death or where the family doctor has not seen the person within 28 days, your loved one’s death is reported to the coroner. A coroner is a doctor or lawyer employed by The Crown to investigate unexpected deaths. When they become involved, funeral arrangements can become delayed due to the process that takes place, which is perfectly normal.

If your loved one was under the age of 25, you can request a referral to our charity partner, 2 Wish, who will support you through this extremely difficult time.

If the death is judged to be as a result of natural causes, the coroner will issue a notification that a post-mortem is not necessary and will administer a certificate so that registration can take place.
If a death cannot be judged to be a result of natural causes the coroner may call for a postmortem or inquest. The death will not be able to be registered until this process is complete.

If an inquest is opened, then an interim death certificate will be issued.

Once the coroner is satisfied, they will issue the necessary documentation to allow for your loved one’s funeral arrangements to be finalised.

If your loved one dies in hospital

If your loved one dies in hospital, they will issue the medical certificate and formal notice. We can then liaise with the Bereavement Office on your behalf to bring your loved one into our care.

The hospital may ask for your permission to conduct a post-mortem to gain a better understanding of any present medical conditions. You may wish to consider this, but remember you are under no obligation to agree to a post-mortem.

Once you have collected the medical certificate, you will need to contact the Registrar to make an appointment in relevant district office (the district where the death occurred).

If your loved one dies at home

If your loved one dies in a private residence, immediately call the family doctor and nearest relative (a nursing home will normally take care of this step on your behalf).

Once the death has been certified by the visiting Doctor, we can bring your loved one into our care – normally within 90 minutes of notification.

We will then get in touch with you to agree a day and time to discuss funeral arrangements when you feel ready. If we take your loved one into our care outside of normal office hours, we will contact you after 9am the following day.

Registering a death

You must register your loved one’s passing with the Registrar of Births, Marriages and Deaths in the district where the death occurred, and you will need to make an appointment within five days of death, unless it has been referred to the coroner. The registrar will then issue you with a death certificate and we recommend that you consider purchasing several copies of the death certificate, as many organisations will only accept original documents.

Along with the death certificate, you will be given a green form and it is important that you bring this to us as soon as possible, as we will be unable to complete funeral arrangements without it. This is important for example, if we are taking your loved one into our care from a hospital as we will need this document as our means of identification.

What the Registrar will ask you:

  • Date and place of death
  • Full name and maiden name (if applicable)
  • Date and town of birth
  • Occupation (if a married woman, the occupation of her husband)
  • Home Address
  • Whether the deceased was in receipt of a pension or allowance from public funds
  • Full name of informant and the name and date of birth of a surviving widow or widower (if married)

Cardiff Register Office – 02920 871 680

Making Arrangements

You can start to make funeral arrangements before you register your loved one’s death or you can wait until after, if you prefer. However, to do this you will need to appoint a person who will act as the main point of contact for us as our client.

Please be aware that the client is contractually responsible for all arrangements and financial settlements and that all relevant documentation must be in place at least three working days before the funeral date.

We will guide you through the process of arranging the perfect funeral for your loved one – but if you would like to start thinking about the arrangements, we have a dedicated section on our website which you may find helpful…