Bereavement Support

Helping you at your time of need

At Coles Funeral Directors, we understand that the funeral is just the beginning of your grief journey. This is why we wanted to create a bereavement area to help you find the most relevant and appropriate support from organisations who work with people like you. Because at some stage of our lives, we will all experience loss and it’s important to know where you can turn.

If you are a Coles customer, as part of our aftercare service, we can provide you with further details on our bereavement support.

Or if you’re a member of our community, you may choose to access resources directly from the Coles Bereavement Hub or join our social media community. We share advice and support around bereavement, coping with grief, and mental wellbeing.

Join our online community 

Facebook | Instagram | Pinterest | Twitter | YouTube 


SAIF Bereavement Counselling

To support you through your bereavement, we have partnered with SAIF Care to provide all our customers with specialist, professional, confidential, and free of charge counselling and support.

All SAIF Care Associate Counsellors are highly qualified and skilled in working specifically with the bereaved so that they can help you to understand your experience of grief, develop self-care, and coping strategies to help you deal with the challenges you may be facing.

SAIF Care’s range of support services are available Monday to Friday from 9am-9pm, to bereaved customers over the age of 18.

Confidential email support and information via: [email protected]

To benefit from these services, simply get in touch with SAIF Care and mention that you are a Coles Funeral Directors customer.

Call: 0800 917 7224

The Coles Bereavement Hub

Set up in 2019 to serve our local community, our Bereavement Hub encourages open conversations about death, dying and bereavement for those of all ages. We understand how much talking matters which is why our Bereavement Hub offers:

  • Bereavement Group and Bereavement Counselling information.
  • A Bereavement and Wellness Library.
  • An Education Programme.
  • A dedicated Kids Corner.
  • Death Positive Events.
  • Funeral Planning Advice.
  • Kindness and Support.

Alternative Support

You may also choose to access support from organisations and charities tailored to your individual circumstances. If so, we wanted to share a list of carefully selected support organisations we know you can trust…

2 Wish Upon A Star

A growing local charity in Wales, 2 Wish Upon A Star ensures parents receive the bereavement support they need after losing a child or young adult (under 25 years of age) suddenly and traumatically.

Visit their site

Bereavement Advice Centre

The provision of information, advice and signposting from the Bereavement Advice Centre on the practical concerns that people face following a death. Call free on 0800 634 9494

Visit their site

Bereavement UK

Information about death, dying, bereavement, funerals and self-help counselling from Bereavement UK.

Visit their site

The Compassionate Friends

Offering support for bereaved parents and their families.

Visit their site


Support, information, advice, education and training with services offered free to bereaved people from Cruse, the leading charity in the U.K. specialising in bereavement.

Visit their site

Morgans Wings

is a community group based in Cardiff, South Wales. Its aim is to help parents cope with the initial and long term aftermath of a miscarriage.

Visit their site


The Samaritans provide confidential emotional support 24/7 for those experiencing despair, distress or suicidal feelings.

Visit their site

Support Line

Support Line provides confidential emotional support for children, young adults and adults by telephone, email and post.

Visit their site