Meet the Team

Independent and family-run, our award-winning team is dedicated to serving Cardiff’s diverse community.

Our core team is made up of funeral directors, funeral operatives, family support staff, chauffeurs and bearers, all of whom are trained to high industry standards set by the National Association of Funeral Directors.


Leadership Team

Managing Director

Gareth Coles

With many years of experience within the funeral industry Gareth recognises that families need professional guidance with an empathetic approach. It is with this in mind that Gareth has set customer service levels at his extremely high expectations and truly has embedded his personal values within the business ethos.

Head of Communications

Francesca Coles

Francesca is responsible for all internal and external communications and ensuring that our core values, customer focus and role as a community-aligned business are embedded in everything that we do.

Operations Manager

Claire Robertson

Claire is responsible for overseeing the daily operations of the business: from customer care and quality standards to internal management of staff and suppliers.

Team Leader

Steve Dwyer

Leading our ever expanding, award-winning team, Steve’s enthusiasm, good humour, and attention to detail ensures all our funeral operatives feel supported to uphold Coles’ exacting standards.

Funeral Director

Steven Long

A firm favourite with our customers because of his natural empathy with bereft families, Steven joined the Coles team as a funeral operative and is now a fully trained Funeral Director.

Funeral Director

Angela Thomas

Passionate about supporting families through their grief, and ensuring the send-off she arranges for their loved one is perfect in every way, Angela is embracing her Coles training whole-heartedly and will soon be a qualified Funeral Director.


Family Support Team

Olivia McAuliffe

Resident Counsellor

Phil Burke

Family Support

Kim Rees

Family Support


Funeral Operatives

Alex Coles

Funeral Operative

Mark Cleeves

Funeral Operative

Bob Sutton

Funeral Operative

Andy Barrett

Funeral Operative

Luke Guercio

Funeral Operative