Meet the Team

Independent and family-run, our award-winning team is dedicated to serving Cardiff’s diverse community.

Our core team is made up of funeral directors, funeral operatives, family support staff, chauffeurs and bearers, all of whom are trained to high industry standards set by the National Association of Funeral Directors.

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Leadership Team

Leading the team with compassion, drive and a forward-thinking approachto the funeral industry, the Coles leadership team is first and foremost family-run by husband and wife, Gareth and Francesca Coles. They are responsible for overseeing business operations to help ensure customers and the Coles community get the support they need, tailored to their own personal requirements before, during and after the service.

Managing Director

Gareth Coles

With many years of experience within the funeral industry Gareth recognises that families need professional guidance with an empathetic approach. It is with this in mind that Gareth has set customer service levels at his extremely high expectations and truly has embedded his personal values within the business ethos.

Head of Communications

Francesca Coles

Francesca is responsible for all internal and external communications and ensuring that our core values, customer focus and role as a community-aligned business are embedded in everything that we do.

Operations Manager

Claire Robertson

Claire is responsible for overseeing the daily operations of the business: from customer care and quality standards to internal management of staff and suppliers.

Team Leader

Steve Dwyer

Leading our ever expanding, award-winning team, Steve’s enthusiasm, good humour, and attention to detail ensures all our funeral operatives feel supported to uphold Coles’ exacting standards.

Funeral Director

Steven Long

A firm favourite with our customers because of his natural empathy with bereft families, Steven joined the Coles team as a funeral operative and is now a fully trained Funeral Director.

Funeral Director

Angela Thomas

Passionate about supporting families through their grief, and ensuring the send-off she arranges for their loved one is perfect in every way, Angela is now a fully trained Funeral Director.

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Family Support Team

With you every step of the way from initial contact to after care, Coles’ experienced family support team offer personal guidance and trusted support. Their empathy knows no bounds, and they will help you to navigate this difficult time with bereavement support, funeral arrangements and much more, all tailored to you and your loved one.

Olivia McAuliffe

Phil Burke

Kim Rees

Andrea Davies

Elisabeth O’Connell

Joanna Khan

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Funeral Operatives

As the first point of contact with Coles and your professional companions on the day of the funeral, our funeral operatives ensure that our families and their loved ones get the send-off they deserve. No detail is too small, and they’ll help to alleviate the stress on the day so that you can focus on saying goodbye.

Alex Coles

Mark Cleeves

Bob Sutton

Graham Anderson

Laura Chandler

Nick Kenny

Steven Harris