With many years of experience within the funeral industry Gareth recognises that families need professional guidance with an empathetic approach. It is with this in mind that Gareth has set customer service levels at his extremely high expectations and truly has embedded his personal values within the business ethos.
Head of Communications
Francesca is responsible for all internal and external communications and ensuring that our core values, customer focus and role as a community-aligned business are embedded in everything that we do.
Claire is responsible for overseeing the daily operations of the business: from customer care and quality standards to internal management of staff and suppliers.
Leading our ever expanding, award-winning team, Steve’s enthusiasm, good humour, and attention to detail ensures all our funeral operatives feel supported to uphold Coles’ exacting standards.
A firm favourite with our customers because of his natural empathy with bereft families, Steven joined the Coles team as a funeral operative and is now a fully trained Funeral Director.
Passionate about supporting families through their grief, and ensuring the send-off she arranges for their loved one is perfect in every way, Angela is embracing her Coles training whole-heartedly and will soon be a qualified Funeral Director.