
Meet Our Team
The Coles Teams
Independent and family-run, our award-winning team is dedicated to serving Cardiff’s diverse community.
Our core team is made up of funeral directors, funeral operatives, family support staff, chauffeurs and bearers, all of whom are trained to high industry standards set by the National Association of Funeral Directors.
Senior Leadership Team

Gareth Coles
CEO
With many years of experience within the funeral industry Gareth recognises that families need professional guidance with an empathetic approach. It is with this in mind that Gareth has set customer service levels at his extremely high expectations and truly has embedded his personal values within the business ethos.

Francesca Coles
Head of Communications
Francesca is responsible for all internal and external communications and ensuring that our core values, customer focus and role as a community-aligned business are embedded in everything that we do.

Claire Robertson
Operations Manager
Claire is responsible for overseeing the daily operations of the business: from customer care and quality standards to internal management of staff and suppliers.
Supervisory Team

Angela Thomas
Assistant Manager & Funeral Director

Marc Thomas
Team Leader

Mike Samways
Funeral Director

Carl Coles
Funeral Director

Darren Button
Funeral Director
Family Support Team
With you every step of the way from initial contact to after care, Coles’ experienced family support team offer personal guidance and trusted support. Their empathy knows no bounds, and they will help you to navigate this difficult time with bereavement support, funeral arrangements and much more, all tailored to you and your loved one.

Alex Coles

Jude Davies

Sheree Gentles

Rebecca Hughes

Kim Rees

Phil Burke

Mari Hooper

Rhi Vaughan
Funeral Operatives
As the first point of contact with Coles and your professional companions on the day of the funeral, our funeral operatives ensure that our families and their loved ones get the send-off they deserve. No detail is too small, and they’ll help to alleviate the stress on the day so that you can focus on saying goodbye.

Richard Jennings

Adam Rowe

Brad Turner

Sam Bird

Alan Gwyn

Jen Daye