Meet Our Team
The Coles Teams
Independent and family-run, our award-winning team is dedicated to serving Cardiff’s diverse community.
Our core team is made up of funeral directors, funeral operatives, family support staff, chauffeurs and bearers, all of whom are trained to high industry standards set by the National Association of Funeral Directors.
Senior Leadership Team
Gareth Coles
CEO
With many years of experience within the funeral industry Gareth recognises that families need professional guidance with an empathetic approach. It is with this in mind that Gareth has set customer service levels at his extremely high expectations and truly has embedded his personal values within the business ethos.
Francesca Coles
Head of Communications
Francesca is responsible for all internal and external communications and ensuring that our core values, customer focus and role as a community-aligned business are embedded in everything that we do.
Claire Robertson
Operations Manager
Claire is responsible for overseeing the daily operations of the business: from customer care and quality standards to internal management of staff and suppliers.
Supervisory Team
Angela Thomas
Assistant Manager & Funeral Director
Marc Thomas
Team Leader
Mike Samways
Funeral Director
Carl Coles
Funeral Director
Darren Button
Funeral Director
Family Support Team
With you every step of the way from initial contact to after care, Coles’ experienced family support team offer personal guidance and trusted support. Their empathy knows no bounds, and they will help you to navigate this difficult time with bereavement support, funeral arrangements and much more, all tailored to you and your loved one.
Alex Coles
Jude Davies
Sheree Gentles
Rebecca Hughes
Kim Rees
Phil Burke
Mari Hooper
Rhi Vaughan
Funeral Operatives
As the first point of contact with Coles and your professional companions on the day of the funeral, our funeral operatives ensure that our families and their loved ones get the send-off they deserve. No detail is too small, and they’ll help to alleviate the stress on the day so that you can focus on saying goodbye.
Richard Jennings
Adam Rowe
Brad Turner
Sam Bird
Alan Gwyn
Jen Daye
Careers at Coles Funeral Directors
At Coles Funeral Directors, we pride ourselves on being the most professional, independent, family run funeral directors serving Cardiff’s diverse community – and we are the first funeral business in Wales to have been accredited by the independent body, The Good Funeral Guide. We couldn’t do this without the support of our exceptional team. That’s where you come in…
