Family Support Administrator

Family Support Administrator

Department: Family Support Team

Reporting to: Operations Manager

Responsible for: None

Salary: Starting rate of £12 Per Hour

Hours: Part Time (3 Days)

If you’d like to apply for this role please complete the application form below.

Key Role Outputs:


  • To be an ambassador for the Coles Brand ensuring an impeccable service for our customers.
  • To provide a warm, empathetic, approachable and serene experience for every single customer.
  • To sustain a good working relationship with key partners in the delivery of our service to meet our customers’ expectations.
  • To promote and drive the business forward.
  • To assist and support our families the ‘Coles Way.’
  • To coordinate Front of House operations in order to fulfil the overall service requirements.

Essential Job functions:


  • To ensure that policies, systems and processes are followed according to the operations manual.
  • To assist and participate in the delivery of front of house key functions, to include: customer enquiries, receiving of visitors and general administration.
  • To collaborate with Funeral Directors and other key departments in the facilitation of funeral administration, to include: estimates, confirmations, funeral accounts, obituary notices, funeral stationery, processing of donations, flower orders etc.
  • To follow up on and maximise on all new business opportunities to include: new funerals, pre-paid plans, memorial stones and after care products.
  • To receive, process and properly record all financial transactions and customer data in a safe and secure manner.
  • To ensure that the Funeral Home is always presented in the highest possible standard.
  • Participate in out of hours viewing duties and telephone on call rota as required.
  • To provide administration cover at all company locations.
  • Any other duties that supervising manager deems necessary in order to meet the needs of the business.

Essential requirements for the role:


  • Empathetic and compassionate manner.
  • Full discretion required due to the confidential and sensitive nature of the business.
  • Immaculate personal presentation and hygiene.
  • Good interpersonal skills.
  • Excellent administrative and IT skills.
  • Positive, respectful and approachable attitude.

Are you ready to apply?

As an independent, family-run business, we pride ourselves on always going above and beyond for everyone who walks through our doors. So anyone who joins our team has an essential role to play when working with our families, key partners, and the wider community.

If you think you’re the right fit for Coles Funeral Directors and would like to join our award-winning team, simply fill out the form opposite and a member of our team will be in touch.

    The Coles Way