Welcome to Coles Funeral Directors
We pride ourselves on being the most professional, independent, family run funeral directors serving Cardiff’s diverse community – and we are the only funeral business in Wales to have been accredited by The Good Funeral Guide.
To support you, pay attention to detail and provide the best possible quality of service.
To give you peace of mind and to help you make the right decisions for you & your family.
Our fully trained, highly skilled team will listen to your needs and pay attention to every detail, ensuring a personal approach whilst maintaining meticulously high standards.
We are regulated by the National Association of Funeral Directors and rigorously follow their code of conduct demonstrating our commitment to raising industry standards.
Caring and Personal
Nothing is more important to us than our customers. We have services and processes in place to ensure our clients are helped and supported at their difficult time.
Our facilities are ultra-modern and our premises light, elegant and comfortable; a world away from the dark and dismal traditional funeral homes.
As a business we actively seek to reduce our carbon footprint, as well as provide green and natural funerals in response to our customers’ requirements.
We push ourselves to continually improve and go above and beyond what is expected.
We focus everyday on people’s lives and as a local business, we pride ourselves on being at the heart of your community. Many of our customers are known to us personally or have been recommended by people within our community who trust us.
We actively fund raise and sponsor many charities and youth groups in order to give back to our community.
Gareth Coles – Managing Director
With many years of experience within the funeral industry Gareth recognises that families need professional guidance with an empathetic approach. It is with this in mind that Gareth has set customer service levels at his extremely high expectations and truly has embedded his personal values within the business ethos.
Francesca Coles – Head of Communications
Francesca is responsible for all internal and external communications and ensuring that our core values, customer focus and role as a community-aligned business are embedded in everything that we do.
Claire Robertson – Office Manager
Claire is responsible for overseeing the daily operations of the business: from customer care and quality standards to internal management of staff and suppliers.
James Rogers – Funeral Director
James is a perfectionist in everything he does. James conducts every funeral as if it were his first to ensure that everyone involved goes away feeling valued and that their loved one has received a truly respectful send off.
Steven Long – Trainee Funeral Director
A firm favourite with our customers because of his natural empathy with bereft families, Steven joined the Coles team as a funeral operative and is now on our intensive training programme to become a Funeral Director
Alex Coles – Funeral Operative
Very conscientious and keen to learn all about the family business, Alex is key to daily ‘behind the scenes’ funeral preparation and also assists our FDs on funeral day.
Keith Demanuel – Funeral Operative
Keith undertakes his daily funeral preparation with a calming demeanour and attention to detail, bringing his life experience to the Coles team to assists our Funeral Directors in their roles.
Neil Kellaway– Funeral Operative
Having gained a wealth of industry experience from the Co-Op, Neil wanted to work with a much more personal, family service and joined the Coles team as a dedicated Funeral Operative.
Our core staff are also made up of funeral assistants, chauffeurs, bearers and administration staff, all of whom are trained to high industry standards set by the National Association of Funeral Directors.
On behalf of my mother and the family please accept our thanks and gratitude for the professionalism of the whole team at Coles Funeral Directors following the death of my father.
Richard AngellWe will be pleased to recommend your outstanding service to other families, it is always difficult when a much loved family member passes on so to be helped by yourselves through this difficult time is so very much appreciated, you have looked after my Dad and us as a family with first class professionalism and also with a nice personal touch that has made it easy for us through this difficult time. For a thoroughly professional service from you all we thank you, my Dad has been in great hands with you and this has made it so much easier for us as a family. We are more than happy to recommend your services to others at a difficult time when a loved one passes away.
Simon AtkinsThank you for all the kindness and compassion you have shown during an extremely difficult time…Please pass our appreciation to all your staff whose conduct throughout has been nothing short of outstanding.
The Ferguson familyYour kindness and support has been a huge comfort to us as a family as Mum spent her time resting with you. As did your utter professionalism on the day of her funeral. This has undoubtedly been the most difficult time of our lives yet we have felt so at ease whilst Mum was in your care. Thank you so, so much.
The Heard familyThere are not enough words to express how thankful we are all feeling and have felt over the last few weeks. All of you have shown true professionalism and utmost tenderness during our sad time. You guided and supported us when we needed it most. Without you all we would not have made it through, thank you for being there from the start to the end, your service and care were excellent.
The Natale family
Pre-paid funeral plans
It can be difficult to think about arranging your own funeral and that is completely natural. There is however, certainly satisfaction gained from putting your affairs in order and reflecting on the most…