Free Bereavement Counselling

At Coles Funeral Directors, we understand that the funeral is just the beginning of your grief journey.  To support you through your bereavement, we provide professional, confidential and free of charge counselling and support services for all our customers…

All services are offered by friendly staff who are trained in counselling and bereavement skills and who will be able to listen and support you. The Counsellors we partner with are highly skilled and qualified and will be able to help you to understand your experience of grief, develop self-care, coping strategies and support you to deal with the challenges you may be facing.

Free Bereavement Counselling

Our free of charge support services are available Monday to Friday from 9am-9pm, to bereaved customers, over the age of 18, including:

  • A freephone telephone helpline
  • Confidential email support and information
  • Up to six free sessions of supportive counselling by telephone, skype or face to face in your local area.

To benefit from these services, simply get in touch and we’ll refer you to a Counsellor:
Call: 02922 093388 (Birchgrove) or 02920 797516 (Rumney), or email:

Additionally we can also recommend excellent, local private therapists and councillors who specialise in bereavement and we have used personally. Just ask us for further details.