Family Support Administrator (24hrs per week)

Department: Family Support

Reporting to: Operations Manager

Working Hours: Part-time (24 hours per week)

Salary: £11,500

Closing Date: 01/03/2021

 

If you’d like to apply for this role please send your CV to info@colesfuneraldirectors.co.uk with the subject line Front of House Operative CV

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Key Role Outputs:

  • To be an ambassador for the Coles Brand ensuring an impeccable service for our customers
  • To provide a warm, empathetic, approachable and serene experience for every single customer
  • To sustain a good working relationship with key partners in the delivery of our service to meet our customers’ expectations
  • To promote and drive the business forward
  • To assist and support our families the ‘Coles Way’
  • To coordinate Front of House operations in order to fulfil the overall service requirements

Essential Job functions:

  • To follow policies, systems and processes in accordance with the operations manual.
  • To assist in the delivery of the back of house key functions, to include, collection, preparation and conveyance of the deceased, Identification and recording processes, stock rotation and the cleanliness of back of house.
  • To assist in the delivery of regimental ‘funeral day’ key functions, to include, immaculate presentation of the fleet, to drive allocated vehicles as part of the cortege, to act as pall bearer and provide guidance to the family and congregation on the day.
  • Participation in the on call rota and telephone cover rota as required
  • Any other duties that supervising manager deems necessary in order to meet the needs of the business.

Essential requirements for the role:

  • Empathetic and compassionate manner
  • Full discretion required due to the confidential and sensitive nature of the business
  • Immaculate personal presentation and hygiene
  • Good interpersonal skills
  • Excellent administrative and IT skills
  • Positive, respectful and approachable attitude
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The Coles Way

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